Service Manager - (Bloomington) in Bloomington, Illinois For Sale

Organizational stability, healthy revenues and company growth are probably at the very top of your list of criteria for evaluating companies and where you want to work. You will find all are true at DH Pace Company! DH Pace Company, Inc.: 90 years in business Tenured senior leadership team xxxx sales in excess of $300MM Geographically growing; in over 35 cities Pinnacle Door, a DH Pace Company, Inc., aspires to hire an Service Manager who will be very hands on with ensuring all commercial and residential door projects at customer sites are efficiently scheduled and profitably managed. Will have direct responsibility for coordinating all service technicians’ work activities. This mid-level Manager position will be involved with all aspects of running the Bloomington, Il. office. If you truly enjoy a very fast-paced/multi-tasking environment, are highly organized, and want a place where you can make a difference every day, we encourage you to apply! J ob Responsibilities: Effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving Monitor technicians’ schedules to ensure timely completion of jobs and accurate customer invoicing Manage the “on-call" process for technicians and personally handle escalated customer calls to resolve customer issues Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans Inventory management to include material and parts ordering Interact with customers to build strong relationships Warehouse functions to include loading and unloading building materials as necessary for daily customer jobs Prepare bids and quotes for customers Standard work hours: Monday – Friday, 7am – 5pm (with additional flexibility as needed) Other duties may be assigned Bachelor’s Degree (highly preferred) OR must have a minimum of three (3) year’s management experience in a fast-paced service-focused industry Desirable industry experience: Service (such as HVAC, Plumbing or Electrical, Equipment Rental), Transportation, Restaurant, Retail, or Uniform. Valid driver’s license Mechanical aptitude and ability to understand technical situations essential Must have excellent communication and organizational skills, a proven track record of working in a very fast-paced environment where attention to detail is essential and possess a strong sense of urgency Ability to professionally and effectively communicate and build strong relationships with employees and customers Ability to quickly and efficiently solve problems and make sound decisions Proficient with Microsoft Office products (ie Word, Excel, Outlook, etc.), as well as experience using a computer in a general business environment Experience preparing estimates and bid proposals (desirable) Prior experience managing, dispatching, and scheduling field technicians (highly desirable) We set the tone for success: Exposure to tenured DH Pace leaders who will invest time in teaching our service based business model Training and mentoring with Industry Professionals A hands-on approach to “learning by doing" as you come into our organization and are exposed to the various products, services and customers we sell to in the Central Illinois Area We reward your hard work, dedication and success: Advancement opportunities Potential transfer and promotion opportunities for successful high performers Competitive Base Salary Annual Bonus Plan Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k) Paid Time Off Plan Company Closes in Observance of Major Holidays Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M/F/Disability/Veteran AA VEVRAA Federal Contractor.
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